Terms and Conditions

By purchasing a ticket by telephone, in person over the counter, via the website (Ticket Source), you are agreeing to these terms and conditions.

Cancellation policy

Tickets for a specific date or period of performance cannot be cancelled and are non-refundable, please see our refund policy below.

Terms of Admittance

Booking Fee

A booking fee is charged when making ticket purchases online. The amount is show in the final price calculation before finalising your purchase. Purchases online are subject to our and Ticket source terms and conditions

Bulk tickets deals

The buy one get one free bulk ticket deals are available for registered groups, organisations, schools and charities. To qualify, the booking must be made through the box office. If tickets are purchased by any other method the discount will not apply.

Exchanging tickets

Tickets once purchased can be exchanged for other performances of the same show at the discretion of the box office. The exchange can only take place in person at the box office on Sat 10am-12noon. Proof of purchase must be shown. The request needs to be received 24hours before the performance is due to take place. Tickets will only be exchanged if there is available seating on the new date/time.

Ticket Refunds

We will only refund tickets if the performance has been cancelled or moved to another date than the one originally advertised. For tickets booked at the booking office contact 01422 353626. for bookings taken through Ticket Source refunds will be made back to the account used to purchase the tickets. Refunds include the booking fee less a £1.00 handling fee (per transaction). All sundry items will also be included; however, they will appear as a separate transaction on your statement. We regret that tickets cannot be refunded due to adverse weather conditions if the performance goes ahead. No refund on pre-booked tickets will be made on the announcement of a subsequent special offer. Please use the contact section of the ticket source website.

Lost or Destroyed Tickets

At the discretion of the box office, we will replace lost or destroyed tickets free of charge If suitable I.D. is provided to confirm information held on the booking system.

Data Protection

For your protection and in accordance with the General Data Protection Regulation 2018 and the Data Protection Act 1998 , we only take your address in order that we can contact you in the event of a cancellation; authorise a credit / debit card transaction; mail out your tickets. Unless you authorise us to keep your data longer, we will delete your information from our records once the show has completed. In the event you authorise us to keep your data longer, so we may contact you by email about further events the YMCA offer, you can opt out anytime by clicking unsubscribe.