By purchasing a ticket in person, by phone, or online via TicketSource, you agree to the following terms and conditions.
Tickets for a specific date or performance are non-refundable and cannot be cancelled. Please refer to the Ticket Refunds section for further information.
To ensure a safe and enjoyable experience for all attendees:
The Halifax YMCA reserves the right to refuse admission or remove individuals for disruptive, aggressive, or inappropriate behaviour.
Latecomers may be asked to wait for a suitable break in the performance before being seated.
Alternative seating may be offered in exceptional circumstances.
No audio or video recording equipment is permitted. Breach of this may result in ejection and deletion of recorded material.
By attending, you consent to being included in photography, video, or audio recordings for promotional use (e.g., social media). If you do not wish to appear in any media, please notify the booking office prior to the performance, providing relevant seat numbers.
Staff and volunteers reserve the right to stop any inappropriate activity.
Only food and drink purchased at the venue may be consumed inside.
Online purchases include a booking fee, clearly displayed at checkout. All online bookings are subject to both Halifax YMCA and TicketSource terms and conditions.
Buy-One-Get-One-Free offers are available for registered groups, including schools, charities, and organisations.
To qualify, bookings must be made directly through the box office.
All discounted tickets must be for the same performance date and time.
Discounts do not apply to online or standard individual purchases.
Ticket exchanges are available at the discretion of the box office for another performance of the same show.
Exchanges must be made in person on Saturdays between 10:00amβ12:00 noon.
Requests must be made at least 24 hours before the original performance.
Proof of purchase is required.
Exchanges are subject to seat availability on the requested date/time.
Refunds are only offered if the performance is cancelled or rescheduled to a different date than originally advertised.
Box Office bookings: Call 01422 353626.
Online bookings (via TicketSource): Refunds will be returned to the original payment method, minus a Β£1.00 handling fee per transaction.
Any extras (e.g. souvenirs, refreshments) will be refunded separately.
We regret that we cannot offer refunds for poor weather if the performance proceeds.
Refunds are not offered for pre-booked tickets following new promotional offers.
For TicketSource refunds, please use the contact form on their website.
Lost or damaged tickets may be reissued at the discretion of the box office, provided valid ID matches the original booking details.
In line with GDPR 2018 and the Data Protection Act 1998, your personal information is used only to:
Confirm bookings,
Contact you about changes or cancellations,
Fulfil transactions.
Unless you opt in for updates, your data will be deleted after the event. You can unsubscribe from emails at any time via the provided link.
Optional refund protection is available when purchasing tickets through TicketSource, provided by [XCover (formerly Booking Protect)].
Customers will be offered the opportunity to add refund protection at the time of booking.
We strongly recommend considering this option, as tickets are otherwise non-refundable unless the event is cancelled or significantly changed.
Refund protection cannot be added after purchase.
After Booking:
If you booked after 13th February, you'll receive an email from XCover with policy details and full terms.
If you booked before 13th February, details will be found in your TicketSource confirmation email, with a link to Booking Protectβs terms.
Cooling-Off Period:
Refund protection includes a 14-day cooling-off period. To cancel this cover:
Email: support@ticketsource.co.uk
Include your booking reference
Request must be made within 14 days of purchase
By purchasing refund protection, you agree to the XCover / Booking Protect Terms and Conditions https://www.xcover.com/en/claim (external link opens in new tab).